As you drive up the winding driveway towards the revival estate house, Brendan’s welcoming smile may be your first encounter as he greets you, offers to assist with your luggage and valet your car. As Head Porter at Langdon Hall, Brendan is a liaison between the hotel and its guests. A job that has many responsibilities and is very guest focused.
At only 24 years of age, Brendan has many accomplishments to be proud of. Growing up as a middle child in Cambridge, Ontario sports became a passion for him. “I kept my parents busy by playing hockey for 18 years and competitive golf for five years with a summer on Team Ontario,” says Brendan.
Add two years of AAA baseball to Brendan’s list and one would think professional sports would be in his future; however, he chose to keep it a hobby and set off to Mohawk College to earn a Business and Marketing degree where he embraced his creative side. Like many college graduates Brendan set off to explore and became a dishwasher at the Fairmont Jasper Park Lodge in Alberta.
“I remember talking to the front desk staff at the Fairmont and realizing I loved the idea of interacting with guests,” explains Brendan. “This was my aha! moment of seeing myself working in hospitality and possibly making it a career.”
Feeling isolated in Alberta, Brendan returned to Cambridge, Ontario to follow his newly discovered path. “I fell in love with Langdon Hall at first sight. It is a hidden gem in my own backyard yet you feel a world away when you’re here.” Brendan was thrilled to join the team as a door porter and eager to learn the hotel standards and discover how to improve them.
In February 2017 Brendan was promoted to Head Porter. In this supervisory role, he assists with the daily management of the front desk and porters, takes part in hiring and training new staff, and leads the team to continually exceed guest expectations.
For Brendan, the most rewarding aspect of working at Langdon Hall is knowing that his role greatly impacts the success of creating an unforgettable experience for the guests. He is not simply a porter but a liaison to guests who builds trusting relationships, eases any uncertainty, and opens the door to welcome them into the Langdon Hall home.
This is just the beginning of Brendan’s career. “I ultimately want to work towards a management position at Langdon Hall and I’m fortunate to have aspiring leaders around me to learn from,” says Brendan. “Hospitality is an art and I feel that this is my calling.”