Well-Being Efforts

Our Committment to Safety

Langdon Hall is open and we are excited to welcome you. 

Please note, as of September 22nd, 2021, all individuals entering the property must be fully vaccinated with 2 approved doses. The second dose of an approved vaccine must be administered 2 weeks prior to arrival.

Thank you for your patience and understanding as we navigate through these times and ensure the safety of both our staff and valued guests. A few offerings might be different but we promise you will receive the same passionate hospitality from our dedicated team. Please call us to book your future reservation at 1-800-268-1898 or email reservations@langdonhall.ca.

We are delighted to announce we have been awarded the Safe Travels Stamp. The Safe Travels Stamp is an international symbol designed to allow travelers to recognize governments and companies around the world, which have adopted health and hygiene, standardized protocols.

General Property

Property Overview

  • We ask all our guests to refrain from entering the property if they have any reason to believe they may have been exposed to COVID-19, or are showing symptoms.
  • Langdon Hall requires every person to wear a mask or face covering in all indoor public spaces across the whole property. This includes the Spa, public areas in the Main House, and hallways of the Cloister building. The temporary removal of a mask or face covering is permitted when seated at a table enjoying a meal or drink, but is required to be worn any time during transit, for example leaving the table to visit the washrooms.
  • Hand sanitizer stations are located throughout the property.
  • Physical distancing measures will be in place in all public areas.
  • The health of our team members is being carefully monitored. Any team member that has any reason to believe they may have been exposed to COVID-19, or is showing symptoms has access to a special paid time off program.

Activities

  • The pool is open for all overnight guests to enjoy.
  • Bicycles are available to borrow to explore our 12km trails.
  • Croque lawn, tennis, lawn games, and outdoor lounge areas are available for guest enjoyment.
  • We offer wine tastings and garden tours to our overnight guests. Please inquire with the Front Desk if you wish to book either.

Dining

  • With the entrance to Step 3 on Friday, July 16th, we are thrilled to offer both indoor and outdoor dining to our guests.
  • Lunch reservations are available everyday for guests not staying overnight.
  • Outdoor dining is weather dependent.

Local & Public Areas

  • Hand sanitizer stations are available in key areas throughout the hotel.
  • Increased frequency of cleaning and disinfection with special attention to high-touch points.
  • Seating will be rearranged to promote physical distancing.

Public Washrooms

  • Hand sanitizer stations will be located outside of washrooms if hand towels are not possible to use on doorknobs upon exiting.
  • High-touches surfaces will be sanitized frequently.
  • Occupancy levels will be put in place for two guests per washroom at one time.

Hotel Stay

Pre-Stay

  • Each guest will receive a confirmation email from the hotel prior to arrival providing additional information on the arrival process, contactless check-in, hotel services and amenities, fast check-out, and more.
  • Guests are encouraged to use pre-arrival communications to reduce contact upon arrival.

Arrival

  • Guest arrivals will be spaced out to allow for individualized guest check-in. Check-in will be expedited to accommodate minimal contact. Full check-in details will be provided to guests in their confirmation email prior to arrival.
  • Guests will receive a Welcome Wellness Kit with personalized hand sanitizer, face mask and information booklet about cleaning procedures, amenities available upon request, and protocols in public spaces.

Housekeeping

We want to provide guests with the highest level of service and attention, but we understand if guests prefer to limit team members entering their guest room. To accommodate personal preferences, we are offering options for Housekeeping services:

  • Housekeeping Daily Service: The classic Langdon Hall standard, for those guests who prefer daily service.
  • Housekeeping Drop Service: We understand some guests may not want to share their space with others once they arrive, so we will stock the room appropriately for the entire stay. If additional items are required, we would be pleased to place them outside your room at your convenience.
  • Until further notice, turndown service is unavailable.

Spa

  • With Step One, massage treatments are available. More services will become available as we enter Stage Two.
  • The spa will be available to hotel guests by appointment only.
  • Hotel guests are asked to change into their robe in their guest room as Spa change rooms and showers are closed.
  • To comply with the Ontario Government guidelines the sauna, steam room, whirlpool and change rooms will remain closed. The fitness facility will also remain closed at this time.

Guest Room

  • Certain items will be removed from each guest room such as minibar items, hotel collateral, and print magazines. Items will be available upon request and disinfected between each use, or new items will be provided.
  • All guests will have access to the PressReader app that provides over 7000 publications for your reading pleasure.
  • Guest requests will be carried out in a thoughtful manner with guests’ safety in mind.

Dining

  • With the entrance to Step 3 on Friday, July 16th, we are thrilled to offer both indoor and outdoor dining to our guests.
  • In-room dining is always an option available to our overnight guests.
  • To ensure a pleasant and safe dining experience, table spacing has been adjusted to allow for six feet between tables.
  • Guests will be asked to respect their reservation time and arrive on time to ensure physical distancing measures can be followed.
  • Tables and chairs will be fully sanitized between each guest.

In-Room Dining

  • Contactless drop-off and pick-up of in-room dining is available.
  • Trays will be disinfected between each use.
  • Delivered by a staff member wearing a mask.

Check-Out

  • Contactless check-out via email or phone.
  • Keys may be left in the room.
  • Invoices will be emailed directly to guests.

Dining

General

With the entrance to Step 3 on Friday, July 16th, we are thrilled to offer both indoor and outdoor dining to our guests.

  • Masks or face coverings are required in all indoor spaces including when travelling to the washrooms.
  • At this time, Afternoon Tea is not available.
  • Lunch reservations are available everyday for guests not staying overnight.
  • Outdoor dining is weather dependent.

In-Room Dining

  • Contactless drop-off and pick-up of in-room dining is available.
  • Trays will be disinfected between each use.
  • Delivered by a staff member wearing a mask.

Table Service

  • Guests will be asked to respect their reservation time and arrive on time to ensure physical distancing measures can be followed. Late arrivals may be rescheduled.
  • To ensure a pleasant and safe dining experience, table spacing has been adjusted to allow for six feet between tables.
  • Our staff will wear masks and eye protection at all times. Tables and chairs will be sanitized between each guest. 

Supporting Local

  • More than ever right now we are supporting our local farmers, suppliers, and artisans. However, they have also experienced very challenging times so their supply can at times be unpredictable.
  • Chef Jason is sourcing the best ingredients for guests and designing delicious menus with what our suppliers can provide.

The Spa

General

  • All staff and guests will be required to wear masks in the spa.
  • Guests are asked to arrive no earlier than one hour prior to their treatment time and leave no later than one hour after their treatment is complete.
  • All guests will be required to complete our standard health form, which will now include COVID-19 related questions.
  • The spa will be available to hotel guests by appointment only.
  • Hotel guests are welcome to arrive at the spa in the robe provided in their hotel room, change in our change rooms, or change in their treatment room prior to their service.
  • Hand sanitizer stations are available throughout the spa.
  • Physical distancing will be maintained through the placement of furniture, change room occupancy levels, and scheduling of reservations.
  • All staff will wear masks.

Treatments

  • Massage treatments, body treatments, facials manicures, pedicures, eyebrow & eyelash tinting, waxing, makeup and more are available with Step Three. See Spa Menu for full details.
  • All guests will be provided with a mask and required to wear it throughout the entire treatment.

Amenities

  • At this time, the showers, sauna, steam room, and whirlpool will remain closed.
  • Food service is available for guests to enjoy on the spa's adjoining outdoor terrace.
  • Spa guests are welcome to enjoy the outdoor spa terrace and 12km of walking trails.

For More Information

Please contact our Reservations Team with any questions.

All procedures and adapted programming are subject to change based on guidance from public health and government authorities.

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