Langdon Hall Wellbeing Efforts

Our Journey to Reopening

Our protocols and policies will continuously evolve based on guidance from public health and government authorities.

Thank you for your patience and understanding as we navigate through Phase 3 and ensure the safety of both our staff and valued guests. 

Although a few offerings are different, we promise you will receive the same passionate hospitality from our dedicated team in our spacious country retreat. 

We look forward to welcoming you to our property. Please call us directly to book your reservation at 1-800-268-1898 or inquire online.  

General Property

Property Overview

  • We ask all our guests to refrain from entering the property if they have any reason to believe they may have been exposed to COVID-19, or are showing symptoms.
  • Langdon Hall requires every person to wear a mask or face covering in all indoor public spaces across the whole property. This includes the Spa, public areas in the Main House, and hallways of the Cloister building. The temporary removal of a mask or face covering is permitted when seated at a table enjoying a meal or drink, but is required to be worn any time during transit, for example leaving the table to visit the washrooms. On July 13th, the Region of Waterloo mandated face masks to be worn in public indoor spaces.
  • Hand sanitizer stations are located throughout the property.
  • Physical distancing measures will be in place in all public areas.
  • The health of our team members is being carefully monitored. Any team member that has any reason to believe they may have been exposed to COVID-19, or are showing symptoms has access to a special paid time off program.

Dining

  • During favourable weather, dining will continue to be served on our Outdoor Terrace surrounded by the Carolinian forest. The Main Dining Room and surrounding rooms in the Main House will also be available for indoor dining.
  • Attire tip: We advise packing long pants for outdoor dining as the August evenings have brought an increase in bugs.
  • Currently, dining reservations will only be available during lunch service for non-hotel guests. Breakfast and dinner are reserved for hotel guests only at this time.

Local & Public Areas

  • Hand sanitizer stations will be available in key areas throughout the hotel.
  • Increased frequency of cleaning and disinfection with special attention to high-touch points.
  • Seating will be rearranged to promote physical distancing.

Public Washrooms

  • Hand sanitizer stations will be located outside of washrooms if hand towels are not possible to use on doorknobs upon exiting.\
  • High-touches surfaces will be sanitized frequently.
  • Occupancy levels will be put in place for two guests per washroom at one time.

Valet Services

  • Valet service will be temporarily unavailable.

Hotel Stay

Pre-Stay

  • Each guest will receive a confirmation email from the hotel prior to arrival providing additional information on the arrival process, contactless check-in, hotel services and amenities, fast check-out, and more.
  • Guests are encouraged to use pre-arrival communications to reduce contact upon arrival.

Arrival

  • Guest arrivals will be spaced out to allow for individualized guest check-in. Check-in will be expedited to accommodate minimal contact. Full check-in details will be provided to guests in their confirmation email prior to arrival.
  • Valet parking will be temporarily unavailable.
  • Guests will receive a Welcome Wellness Kit with personalized hand sanitizer, face mask and information booklet about cleaning procedures, amenities available upon request, and protocols in public spaces.

Housekeeping

We want to provide guests with the highest level of service and attention, but we understand if guests prefer to limit team members entering their guest room. To accommodate personal preferences, we are offering options for Housekeeping services:

  • Housekeeping Daily Service: This classic Langdon Hall standard, for those guests who prefer daily service.
  • Housekeeping Drop Service: We understand some guests may not want to share their space with others once they arrive, so we will stock the room appropriately for the entire stay. If additional items are required, we would be pleased to place them outside your room at your convenience.
  • Until further notice, turndown service is unavailable.

Spa

  • The spa will be available to hotel guests by appointment only.
  • Hotel guests are asked to change into their robe in their guest room.
  • To comply with the Ontario Government guidelines the sauna, steam room, and whirlpool will remain closed. The fitness facility will also remain closed at this time.

Guest Room

  • Certain items will be removed from each guest room such as minibar items, hotel collateral, and print magazines. Items will be available upon request and disinfected between each use, or new items will be provided.
  • All guests will have access to the PressReader app that provides over 7000 publications for your reading pleasure.
  • Guest requests will be carried out in a thoughtful manner with guests’ safety top of mind.

Dining

  • During favourable weather, dining will continue to be served on our Outdoor Terrace. In the event of rain, dining will be served in our indoor Main Dining Room. In-room dining is also available.
  • Attire tip: We advise packing long pants for outdoor dining as the August evenings have brought an increase in bugs.
  • To ensure a pleasant and safe dining experience, table spacing has been adjusted to allow for six feet between tables.
  • Guests will be asked to respect their reservation time and arrive on time to ensure physical distancing measures can be followed.
  • Menus will go through a "quarantined" phase of 36 hours between each use.
  • Tables and chairs will be fully sanitized between each guest.

In-Room Dining

  • Contactless drop-off and pick-up of in-room dining is available.
  • Trays will be disinfected between each use.
  • Delivered by a staff member wearing a mask.

Outdoor Pool

  • Our outdoor heated pool will be open to hotel guests to enjoy.
  • An occupancy limit will be in place and physical distancing will be enforced both in the pool and on the deck.

Check-Out

  • Contactless check-out via email or phone.
  • Keys may be left in the room.
  • Invoices will be emailed directly to guests.

Dining

General

  • We are accepting dining reservations of a maximum of six guests to a table. We ask that you respect the provincial guidelines of remaining within your “social circle” – but we certainly look forward to celebrating many missed moments with you and your loved ones.
  • Reservations for outside guests will be accepted for lunch only at this time. Breakfast and dinner are reserved for hotel guests only.
  • Masks or face coverings are required in all indoor spaces including when travelling to the washrooms.
  • At this time, the Chef's Tasting Menu and Afternoon Tea are not available.

Dining

  • With multiple outdoor dining locations, guests can enjoy all meals surrounded by the Carolinian Forest and our manicured lawns. 
  • During favourable weather, dining will continue to be served on our Outdoor Terrace. The Main Dining Room and surrounding rooms in the Main House will also be available for indoor dining.
  • Attire tip: We advise packing long pants for outdoor dining as the August evenings have brought an increase in bugs.

Table Service

  • Guests will be asked to respect their reservation time and arrive on time to ensure physical distancing measures can be followed. Late arrivals may be rescheduled.
  • To ensure a pleasant and safe dining experience, table spacing has been adjusted to allow for six feet between tables.
  • Our staff will wear masks at all times. 
  • Menus will go through a "quarantined" phase of 36 hours between each use.
  • Tables and chairs will be fully sanitized between each guest.

Supporting Local

  • More than ever right now we are supporting our local farmers, suppliers, and artisans. However, they have also experienced very challenging times so their supply can at times be unpredictable.
  • Chef Jason is sourcing the best ingredients for guests and designing delicious summer menus with what our suppliers can provide.

The Spa

General

  • All staff and guests will be required to wear masks in the spa.
  • Guests are asked to arrive no earlier than one hour prior to their treatment time and leave no later than one hour after their treatment is complete.
  • All guests will be required to complete our standard health form, which will now include COVID-19 related questions.
  • The spa will be available to hotel guests by appointment only. Hotel guests are asked to change into their robe in their guest room.
  • Hand sanitizer stations are available throughout the spa.
  • Physical distancing will be maintained through the placement of furniture, change room occupancy levels, and scheduling of reservations.
  • All staff will wear masks.

Treatments

  • We are pleased to welcome back guests for manicures, pedicures, facials, Swedish massage, Indie Head, reflexology, reiki.
  • All guests will be provided with a mask and required to wear it throughout the entire treatment, except while receiving services to an area of the face that would be covered by a mask.

Amenities

  • To comply with the Ontario Government Phase 3 Re-opening guidelines the sauna, steam room, and whirlpool will remain closed.
  • Foodservice will not be available.
  • Spa guests are welcome to enjoy the outdoor spa terrace, 12km of walking trails, and beautifully manicured lawns and gardens.

For More Information

Please contact our Reservations Team with any questions.

All procedures and adapted programming are subject to change based on guidance from public health and government authorities.

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