Accessibility Policy

Langdon Hall Relais & Chateaux is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their certified service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will be applicable for Support Person food and beverage purchases, personal spa treatments, and overnight accommodation. Room occupancy limits for fire code regulations will be strictly adhered to.

Feedback Process

Customers who wish to provide feedback on the way Langdon Hall provides goods and services to people with disabilities can do so verbally, by email (info@langdonhall.ca), or by phone at 519-740-2100.